1.   With all good intentions, you begin a conversation with your patient that leads to deep emotional issues. Your patient becomes angry and tells you he is not interested in discussing these things. What would be your reaction?

Back to Lesson Seven

 

2.  Write a brief statement telling your patient how much his or her association has meant to you. How would you convince your patient that his or her life has made a difference in this world?

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3. List three ways to increase communication through non-verbal messages. List three non-verbal cues that would decrease communication.

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